At Specmart.com, your privacy is critically important to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to safeguard your information when you use our website or services. By using our website, you consent to the terms described in this policy. If you have questions or concerns, contact us at support@specmart.com or call 9511858025.
1. What Personal Data Do We Collect?
1.1 Data Collected When You Visit Our Website
When you browse our website, we collect information about your device and interaction with our website, including:
- Technical Information: IP address, browser type, operating system, device type.
- Browsing Behavior: Pages visited, time spent on each page, referral URLs, and search queries.
- Cookies: Small text files stored on your device to improve website functionality and enhance your user experience.
Note: Refusing cookies may affect your ability to access certain website features. Please refer to your browser’s help section to manage cookie settings.
1.2 Data Collected When You Register or Place an Order
To provide services or complete transactions, we collect the following data:
- Identification Data: Name, email address, phone number, postal address.
- Financial Data: Billing address, payment details (excluding CVV).
- Voluntary Information: Any additional information you provide through customer support interactions, emails, or surveys.
- IT Data: Information such as device identifiers, software configurations, and error logs to improve website functionality.
1.3 Contact Data
When you interact with us via our application or website, you may choose to share access to your device’s contact list. This information is used to facilitate services like third-party payments and to provide personalized offers.
2. How Do We Use Your Data?
We use your personal data for:
- Service Delivery: To process orders, ship products, and provide customer support.
- Marketing and Personalization: Sending promotional offers tailored to your preferences and browsing history.
- Website Optimization: Improving website performance and user experience based on browsing patterns.
- Compliance: Meeting legal obligations and resolving disputes.
We do not engage in automated decision-making processes that significantly affect your rights.
3. Sharing of Personal Data
We may share your data with trusted third parties:
- Service Providers: Vendors who assist with payment processing, shipping, and marketing campaigns.
- Legal Authorities: To comply with legal obligations or respond to lawful requests such as subpoenas or court orders.
- Corporate Transactions: In the event of a merger, acquisition, or restructuring, your data may be shared with the new entity, subject to this policy.
We never sell your personal information.
4. How Do We Protect Your Data?
We take robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:
- Encryption: Sensitive data is encrypted during transmission.
- Access Controls: Strictly limiting access to personal data to authorized personnel.
- Regular Audits: Conducting regular security reviews of our systems and processes.
- Training: Ensuring employees and third-party partners comply with our data privacy practices.
5. Your Rights
Under applicable data protection laws, you have the following rights:
- Access and Rectification: Review and correct your personal data.
- Data Deletion: Request deletion of your personal data.
- Data Portability: Receive a copy of your data in a structured format.
- Consent Withdrawal: Revoke consent for data processing.
- Marketing Preferences: Opt-out of receiving promotional emails.
To exercise these rights, email us at [Your Email Address] or contact us via [Your Phone Number].
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected.
- Comply with legal and regulatory requirements.
Retention Periods:
- Identification Data: Retained until account deletion.
- Financial Data: Retained until profile deletion.
- IT Data: Retained until profile deletion.
7. Choice to Opt-Out
You can opt-out of receiving non-essential communications by:
- Clicking the “Unsubscribe” link in marketing emails.
- Emailing us at [Your Email Address] to request removal from marketing lists.
8. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website implies acceptance of the revised policy.
9. Contact Us
If you have concerns about your personal data or our privacy practices, contact our Grievance Officer:
Darshan Kokal
Specmart.com
Om Heights, Opposite Shell Petrol Pump, Hinjewadi Phase 1, Hinjewadi, Pune 411057
+91 9511858025
darshan.kokal@specmart.com